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What about pets?

The last thing we want to do is stress out your furry friend so if you feel the sound of vacuums or unfamiliar people
in their space will cause them anxiety we ask that you put them away in a separate part of the home while we are
cleaning. Please let us know how you would like us to handle your pet ahead of time in order to keep them safe and happy

Will you send the same crew each time?

We make every attempt to send the same cleaning crew, however we may have to switch personnel in the event
of an illness or vacation. If we send a substitute, you can be assured that we are sending a skilled, trained
technician and there is always a supervisor in the home. The crew carries specific instructions about what we do in
your home and the work is checked by the supervisor.

Do you charge a deposit?

Yes, we charge a non-refundable $60 deposit that will be applied to your first cleaning.

How often can I schedule?

We offer flexible one-time services, move in/out, periodic cleanings and/or regular, ongoing maintenance services.

Do you have a referral program?

YES!  If you refer us to your friends and they sign up for a service, we will give you 10% off your next scheduled clean.

What if I have to cancel?

We require 48 hours notice for reschedule or cancellations. There will be a $60 charge for no notice
cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 8 am.

ARE YOU FULLY INSURED?

Your safety and security are important! Our company has full liability coverage and we run regular background
checks on all of our staff. We are also covered by WCB for your complete protection

CAN I TIP MY CLEANER?

Yes – absolutely and thank you so much! Our team members love being recognized and it means a lot coming from
you.

DO YOU WORK EVENINGS AND WEEKENDS?

We do not work evenings or weekends. There might be special cases for larger projects such as move in and out
cleanings. Please discuss this with us during the quoting process.

IS THERE ANYTHING YOU DONT DO?

We Do Not Clean:

Inside of or hard to reach light fixtures, exterior windows, inside dishwasher or washing machines. We do not wash
blinds, drapes or shades, venetian blinds,

Bugs – For the health and safety of our staff, we do not offer cleaning services during or post infestation.

Heavy Items – To protect the health and safety of our cleaners, we do not move anything heavier than 25 lbs.

Should you require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow
access to the target area.

Working At Heights – For the health and safety of our cleaners, we are not able to climb more than 4ft on a ladder
or step stool. Keep this in mind as it relates to top of kitchen cabinets or hard to reach light fixtures or windows.

Clutter – We will work around any highly-cluttered areas to the best of our ability. Same goes with areas used for
storage, like underneath beds and on top of cabinets. We ask that garbage and debris from floors, countertops,
table tops, etc. are cleared prior to our arrival so that we can clean these surfaces.

Outside & Balconies – Our equipment isn’t designed for cleaning outside surfaces such as patios, decks, rough
concrete floors, unfinished basements, garages, exterior windows, etc. If you can provide a broom, we’ll be happy
to sweep out any of those areas upon request.

Pet / Human Feces Or Bodily Fluids – This includes and is not limited to: litter boxes, pet messes, bird poo, blood,
feces, urine, and overflowed toilets or plumbing issues. Cleaning bodily fluids (including that of your pets) is
something we do not provide.

Mold, Grease & Mildew Removal – Township Cleaning Corp. does not assume responsibility for the restoration of
severely worn, stained or mildewed / moldy caulking and grout. Some mild pink or mold presence can be normal
and we can tackle this. Should the property have a mold infestation that may pose an air quality issue, we reserve
the right to remove our staff for health and safety. Our cancellation policy would apply.

Chimneys & Fireplaces – We do not clean inside fireplaces from soot or ashes.

Laundry & Ironing – We do not offer ironing or clothes folding. Folding is included if you have added a load of
laundry as an extra to your booking.

Light Fixtures – We do not clean elaborate, breakable and high area located chandeliers. These chandeliers are
easily damaged and we would rather not cause any damage

DO I HAVE TO SIGN A CONTRACT?

We have a standard contract for our residential clients. It is a standard agreement and sets expectations for the
cleaning. Our cancellation policy is 30 days notice.

HOW SHOULD I PREPARE FOR MY CLEANERS ARRIVAL?

There’s always that age old rule of whether you should clean before the cleaner comes… The answer is YES. Please
ensure to pick up all loose items, garbage and debris, and loose articles of clothing from floors, table tops,
countertops etc. This will ensure that the staff uses the allocated time for cleaning these surfaces vs picking up
your items. Please prepare for us to come.

IF I HAVE SPECIAL INSTRUCTIONS, HOW CAN I PROVIDE THEM?

You can provide special instructions on your booking by emailing us or reply to any of the emails you have received
from us and let us know how we can help. We add these notes to your booking in our system to ensure our team
members are aware of the special instructions.

CAN I LEAVE NOTES FOR THE CLEANERS?

We prefer you advise the office of any special instructions to ensure we are all on the same page and we ensure
things get done as requested.

CAN I BE HOME DURING THE CLEANING?

Yes. We are absolutely able to work around our clients. Your home is your sanctuary and we want to ensure you
are comfortable. It is entirely up to you if you would like to be home during the cleaning or not. If you are home,
please give the cleaner space to get their work done.

DO YOU ARRIVE AT AN EXACT TIME?

We use either 2 hour arrival windows, or a flexible arrival window which means we will clean between 8am-5pm.
Just let us know when you are booking your clean. We will provide you with an estimated arrival time relative to
the scheduled appointment requested to allow for factors beyond our control such as traffic conditions, lockouts,
and customers adding services or cancellations. Leaving a key (or other methods of access) is the easiest way to
ensure we can enter your home without you being there.

WILL I RECEIVE ANY REMINDERS ABOUT MY CLEANING SERVICE?

Yes, 48hrs before your upcoming cleaning, you will receive an email or an SMS message. When you receive your
email, this would be the time to make any special requests or accommodations to your cleaning.

WHAT IS YOUR CLEANING SERVICE RATE OR CHARGE?

We offer hourly and packaged rates.

WHEN AM I CHARGED FOR MY CLEANING?

Payment terms are agreed upon during the quoting process. We offer payment after each cleaning or monthly. For
our customers whom are paying with credit card, we charge the cleaning fee within 24 hours of the cleaning.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept credit cards, email money transfer and cheques.

WHAT IS YOUR CANCELLATION POLICY?

We will charge a $60 cancellation fee if a cleaning service is cancelled
within 48hrs of your scheduled cleaning. For same day cancellations, lockouts, or if we cannot gain access within
30 min of our arrival, we reserve the right to charge the full amount for the cleaning.

WHERE CAN I GIVE FEEDBACK?

Our job isn’t done if you aren’t satisfied! We are always striving to improve your quality of life and
are eager to hear how we can be better. If you ever have any suggestions, questions, or concerns, please let us
know by emailing us at info@townshipcleaningco.com. Your opinion is important to us.