These Terms of Service (the “Agreement”), together with any quotation or estimate you have accepted, constitute a legally binding agreement between you and Township Cleaning Co. (“Township Cleaning Corp.”). By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement, and that you will comply with all applicable laws in connection with the products and services provided by Township Cleaning Corp. (the “Services”).
By scheduling either a one-time or recurring service with Township Cleaning Corp., you confirm that you have the legal authority to enter into this Agreement on your own behalf or on behalf of the party you represent, and agree to the following terms and conditions:
Township Cleaning Corp. provides professional residential cleaning services, including but not limited to:
Deep cleans
Move-in and move-out cleans
Recurring maintenance cleaning
Airbnb turnover services
Post-renovation cleans
The exact scope of work will be clearly outlined in your individual quote, estimate, or service agreement.
All quotes are based on the information provided by the Client at the time of booking.
Final pricing may be adjusted if the actual condition, size, or scope of work differs from what was originally disclosed.
Excessive buildup such as heavy dirt, dust, or stains (e.g., post-renovation or post-event cleanups) can affect the final pricing as well.
The condition of the home differing from what was communicated at the time of quoting may change the final pricing.
First-time services will require additional time and cost to bring the home up to our maintenance standard, allowing for efficient and consistent maintenance cleans thereafter.
Any significant changes to pricing will be communicated and approved by the Client prior to proceeding whenever reasonably possible.
If a cleaning is expected to exceed the allocated time due to the above, we will make every effort to contact you prior to proceeding. If we are unable to reach you, we may either complete the service within the originally scheduled time or pause the service until additional time and associated costs are approved.
If additional time is consistently required, we may need to reassess and adjust your ongoing service rate.
For security and account protection purposes, Township Cleaning Co. requires all clients to maintain a valid credit card securely on file. The card on file is kept as a security measure only, and clients may still choose to pay for services by e-transfer, cash, or other approved payment methods.
The credit card on file may be charged only for:
Outstanding or overdue balances
Late cancellation or rescheduling fees
Lockout or no-entry fees
Returned or failed payments
Charges otherwise authorized under these Terms of Service
Payment information will be securely stored in a password-protected system with restricted access. Township Cleaning Co. does not share client payment information with unauthorized parties.
Failure to maintain a valid payment method on file may result in the suspension or refusal of future services.
Payment is due within 7 days of service unless otherwise agreed to in writing.
We accept cash, credit card, and electronic transfer (e-transfer) as payment methods. E-transfers can be sent to – info@townshipcleaningco.com
A 1.5% processing fee will be applied to all credit card transactions.
The client agrees that if Township Cleaning Corp. has not received payment in full within one (1) calendar month of the original invoice date, a late payment fee of $25 will be applied.
Interest will be charged at a rate of 10% per annum, calculated daily, on any outstanding balance thereafter.
Township Cleaning Corp. reserves the right to refer overdue accounts to a collections agency and to report delinquent accounts to credit reporting agencies if payment remains outstanding beyond this period.
Township Cleaning Corp. is fully insured; however, we are not liable for:
Pre-existing damage
Improperly installed fixtures or items
Loose, unstable, or unsecured items
Normal wear and tear
Items not disclosed as delicate, fragile, or requiring special care
Any claims for damage must be reported within 24 hours of service completion.
Our team exercises reasonable care and attention while cleaning your home. However, Township Cleaning Co. is not liable for damage or loss resulting from the following:
Carpet or rug snags caused by standard vacuum use, including roller brushes
Damage to blinds or window coverings due to normal cleaning processes
Items that are not securely mounted or placed (including artwork, décor, mirrors, or fixtures) that become dislodged during cleaning
Loss of or damage to artwork, collectibles, family heirlooms, or other high-value or irreplaceable items
Any homeowner-provided equipment (including vacuums) that we are asked to use
Clients are responsible for notifying us of any items valued at $75 or more. Once identified, we will avoid handling or moving these items to minimize risk.
In all cases, Township Cleaning Co.’s maximum liability for damage to or loss of such items shall not exceed $75.
Township Cleaning Co. conducts periodic quality inspections and audits to ensure our high standards are consistently met. A Crew Lead will always be present at each clean and may review the team’s work during your scheduled service.
As part of our quality control and training process, we may take before-and-after photos of cleaned areas. These images are used for internal training, performance monitoring, and, in some cases, marketing to showcase our standards.
If you prefer that photos not be taken inside your home, please notify our office in advance, and we will make note of your preference. Otherwise, we are at liberty to use the photos we take, including in our marketing, without further notice, or permission, from the client that we complete the clean for.
Your satisfaction is important to us. If you are not fully satisfied with the quality of your cleaning, please notify our office within 24 hours of service completion.
We will return to re-clean the areas you are dissatisfied with at no additional cost. To qualify, the team must be granted access to the home within 2 business days of the original service. After the re-clean has been completed, no further re-performance will be offered for that visit.
As cleaning is a highly personalized and subjective service, we do not offer refunds. Our commitment is to address any concerns promptly and ensure the agreed-upon areas are cleaned to our standards.
At the time of booking, we provide an estimated arrival window for your cleaning appointment. First appointments of the day are typically on time; however, for later appointments, arrival may vary by up to one hour before or after the scheduled time due to factors such as traffic, weather conditions, or additional time required at a previous service.
If our team is unable to access the home upon arrival or is required to wait before beginning the service, this time will be billed at the regular hourly rate.
We send a text message 24 hours prior to your scheduled cleaning with your estimated arrival time and the team assigned to your home. Please note that arrival times may vary slightly due to unforeseen circumstances.
If you require a specific arrival time, we ask that you notify our office at least 48 hours in advance and we will do our best to accommodate these requests
To provide consistent, reliable service and maintain stable schedules for our team, we require a minimum of 48 hours’ notice for any cancellations or rescheduling. This allows us the opportunity to reassign your scheduled time and ensure our team members are not left without work.
Cancellations or rescheduling requests made with less than 48 hours’ notice will be subject to a $75 fee. Cancellations made with less than 24 hours’ notice will be charged the full cost of the scheduled cleaning.
Repeated cancellations or rescheduling may result in the termination of recurring services.
Most clients choose to provide us with a spare key to ensure reliable access on cleaning day and to prevent lockouts. All keys are securely stored and labeled without any identifying information, such as your address. Gate, garage, and alarm codes are handled with the same level of confidentiality.
Some clients prefer to leave a door unlocked or hide a key for entry. While we do not recommend this practice, we can follow these instructions if provided in advance and noted on your account.
The client is responsible for ensuring safe and timely access to the property at the scheduled service time, including providing clear instructions for entry and any alarm systems.
If our team is unable to access the home upon arrival, a lockout fee of up to 50% of the scheduled cleaning cost may be applied to cover employee time.
Township Cleaning Co. is not responsible for any charges, damages, or fees resulting from alarm systems that have not been properly disarmed or for which correct instructions were not provided.
Our pricing is based on our team focusing their time and attention on detailed cleaning—not general tidying. To help us deliver the best results, we kindly ask that you take a few minutes prior to your scheduled service to prepare your home by “picking up.” This includes clearing floors, countertops, and table surfaces, as well as removing dishes from sinks.
Our team arrives fully equipped with all tools and professional-grade products required to clean your home to our standards.
If you prefer to provide your own cleaning products, please note that Township Cleaning Co. is not responsible for refilling supplies or for any damage, reactions, or results associated with the use of client-provided products.
Our team takes great pride in delivering thorough, detail-focused dusting using professional tools and techniques designed to remove dust efficiently and effectively.
Settling Dust: During the dusting process, some dust may become airborne and settle after we have left. This is especially common during initial or deep cleans. With consistent recurring service, this will be minimized over time.
Rule of 10 (Recurring Cleans): To maintain efficiency and stay within scheduled timeframes, we follow our “Rule of 10” for items on shelves and flat surfaces:
If a surface has 10 items or fewer, we will lift each item, dust underneath and around it, and return it to its place.
If a surface has more than 10 items, we will dust around the items where they sit rather than removing each one.
Delicate & Decorative Items: We take care when dusting knick-knacks, collectibles, and décor. However, we do not assume responsibility for fragile or unstable items and may avoid handling items that present a risk of damage.
Height Limitations: For safety reasons and WCB coverage we do not dust items that cannot be reached while standing on a 2-step stepladder. While we use extension poles for high dusting (e.g., ceilings and corners), we do not dust items that require stabilization or could shift or fall during cleaning.
At the time of your estimate, you are provided with a detailed and comprehensive list of cleaning tasks included in your service. Your pricing is based on this agreed-upon scope of work, along with any additional requests discussed during the consultation.
To ensure clear communication and consistent service, we kindly ask that you do not leave notes or provide additional instructions directly to the cleaning team. Our cleaners follow a structured schedule and scope, and are not able to accommodate on-the-spot changes.
If you would like to request additional services or make changes to your cleaning, please contact the office in advance. We are happy to review your needs and adjust your service and pricing for a future visit.
Services scheduled with six (6) weeks or more between visits will be considered a first-time clean and are subject to additional time and cost.
Our recurring maintenance cleans are designed to uphold a home that has been consistently maintained to our standards. When there is an extended gap between services, additional buildup of dust, grime, and detailing requirements is expected. Treating the service as a first-time clean allows us to complete a more thorough, top-to-bottom reset so we can bring the home back to our maintenance standard and continue delivering consistent, high-quality results moving forward.
For health and safety reasons, our team does not handle or remove pet feces, including cleaning or emptying litter boxes.
At the discretion of the on-site crew lead, we may mop areas affected by pet urine. Dried urine on hard surfaces, such as hardwood floors, will be cleaned; however, if the urine has penetrated the material, staining or discoloration may be permanent. In such cases, we recommend contacting a flooring specialist.
We are also unable to vacuum wet materials, including wet kitty litter.
For safety, liability, and scope-of-service reasons, Township Cleaning Co. does not provide the following services, but are often able to provide referrals for Calgary businesses that do offer these services:
Anything outside of the interior of the home or building
Treatment or removal of stains from fabric, drapery, carpet, rugs, or upholstery that do not lift with standard cleaning methods
Steam cleaning or ironing of clothing
Junk removal or hauling services
Changing light bulbs
Cleaning or handling pest droppings
Unclogging toilets or drains
Heavy-duty or specialized cleaning, including mold remediation, biohazards, or hospital-grade cleaning
Cleaning related to fire or flood damage, including soot removal
Fireplace cleaning
Curtains or delicate cotton window coverings
High or delicate light fixtures (e.g., chandeliers)
HVAC systems, including vents, air ducts, and heaters
Organizing, sorting, or shredding paperwork or personal documents
Repair-related work such as resealing grout or surfaces
Restoration of aged or peeling window frames
Removal of permanent discoloration (e.g., stained grout or silicone; standard shower grout cleaning is included)
We also reserve the right to decline or discontinue service in environments that pose health, safety, or accessibility concerns, including but not limited to severely cluttered or unsanitary conditions.
Our office is open Monday to Friday, 9:00 AM to 5:00 PM, and is closed on weekends and statutory holidays. Messages received outside of business hours we will respond to on the next business day.
We do not operate on statutory holidays. If your scheduled cleaning falls on a statutory holiday, we will reschedule your service within three (3) business days before or after the original appointment date.
Township Cleaning Co. reserves the right to refuse or terminate services at any time, at our discretion, including but not limited to the following circumstances:
Unsafe or hazardous working conditions
Harassment, disrespectful, or inappropriate behavior toward staff
Non-payment or repeated late payments
Any other reason we feel is appropriate in the context of the circumstances
Township Cleaning Co. reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of our services constitutes acceptance of any updated terms. We encourage clients to review these terms automatically
If any provision of this Agreement is found to be invalid or unenforceable, that provision will be severed, and all remaining terms will remain in full force and effect.
This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.
These Terms of Service, together with any approved quote or estimate, constitute the entire agreement between the parties and supersede all prior communications or agreements.
No representation, promise, or agreement not expressly outlined in these Terms shall be binding. Any terms included in client-issued documents (such as purchase orders) shall not apply and are considered void unless agreed to in writing by Township Cleaning Co.
You agree that during the course of service and for a period of one (1) year following your last scheduled cleaning, you will not directly or indirectly solicit, hire, or engage any Township Cleaning Co. employee for services outside of our company that are similar in nature.
Our team members are bound by company agreements and are not permitted to work independently for our clients. We kindly ask that you do not place them in an uncomfortable position by requesting this.
If you are interested in hiring a specific team member directly, please contact the owner to discuss a formal arrangement.
Township Cleaning Co. is committed to protecting your privacy. We do not sell, share, or distribute your personal information to third parties.
Your feedback is an essential part of creating a successful and long-lasting cleaning service relationship. Sharing your experience helps us better understand your personal preferences, monitor the performance of our team, and continuously deliver the highest level of service. Ongoing communication also allows us to address any concerns early—before they become larger issues—so we can ensure your home is always cleaned to your expectations.
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